Welcome to Betsy Hair Touch Salon! We are delighted to have you as a client and are committed to providing you with exceptional hair care services. To ensure a smooth and enjoyable experience for both our clients and our team, we have established the following terms and policies. By booking an appointment or using our services, you agree to comply with these terms and policies. Please read them carefully.
1.1 Booking Process:
Appointments can be booked online through our website, via phone, or in person at the salon. All bookings are subject to availability.
1.2 Deposit Requirement:
To secure your appointment, a non-refundable deposit is required at the time of booking. The deposit amount will vary depending on the service booked and will be clearly communicated during the booking process. This deposit will be deducted from the total cost of your service upon completion.
1.3 Confirmation:
Once your deposit is received, your appointment will be confirmed via email or SMS. If you do not receive a confirmation, please contact the salon to ensure your booking is secured.
1.4 Advance Booking:
We recommend booking your appointments in advance to ensure availability, especially for peak hours, weekends, and holidays.
2.1 Cancellation by Client:
If you need to cancel your appointment, please notify us at least 48 hours in advance. Failure to do so will result in the forfeiture of your deposit.
2.2 Rescheduling:
If you wish to reschedule your appointment, please notify us at least 24 hours in advance. Rescheduling requests made within 24 hours of the appointment may incur an additional fee.
2.3 No-Shows:
Clients who fail to show up for their appointment without prior notice will forfeit their deposit and may be required to pay a no-show fee before booking future appointments.
2.4 Cancellation by Salon:
In the rare event that we need to cancel or reschedule your appointment, we will notify you as soon as possible and offer alternative options. Your deposit will be refunded or transferred to the new appointment, as per your preference.
3.1 Accepted Payment Methods:
We accept cash, credit/debit cards, and mobile payment options. All payments must be made in full at the time of service unless otherwise agreed upon.
3.2 Deposit Application:
The deposit paid at the time of booking will be applied toward the total cost of your service. The remaining balance is due upon completion of the service.
3.3 Additional Charges:
Additional charges may apply for extra services, products, or time required beyond the original booking. These will be communicated to you before being applied.
3.4 Refunds:
All sales are final. Deposits and service fees are non-refundable. If you are dissatisfied with your service, please notify us immediately, and we will do our best to address your concerns.
4.1 Grace Period:
We understand that delays can happen. If you arrive late, we will do our best to accommodate you, but your service may be shortened to avoid inconveniencing other clients.
4.2 Late Arrival Fee:
If you arrive more than 15 minutes late, your appointment may be rescheduled, and your deposit will be forfeited. A late arrival fee may also apply.
5.1 Consultation:
A consultation is required for all new clients and for certain services (e.g., color corrections, extensions). This ensures that we fully understand your needs and expectations.
5.2 Service Adjustments:
If you are unhappy with your service, please notify us within 48 hours of your appointment. We will offer a complimentary adjustment service, subject to availability.
5.3 Health and Safety:
For the safety and comfort of all clients and staff, please inform us of any allergies, medical conditions, or sensitivities before your service begins.
5.4 Children and Guests:
To maintain a relaxing environment, we kindly ask that children and additional guests do not accompany you during your appointment unless they are also receiving a service.
6.1 Unused Products:
Unused products in their original packaging may be returned or exchanged within 14 days of purchase, provided you have a valid receipt.
6.2 Used Products:
For health and safety reasons, we cannot accept returns or exchanges on used products unless they are defective. If you believe a product is defective, please contact us immediately.
7.1 Data Collection:
We collect personal information (e.g., name, contact details, payment information) to process bookings, provide services, and improve your experience.
7.2 Data Usage:
Your information will only be used for the purposes stated at the time of collection. We will not share your data with third parties without your consent, except as required by law.
7.3 Security:
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
7.4 Marketing Communications:
By providing your contact information, you consent to receiving promotional emails or SMS messages from us. You may opt out of these communications at any time.
8.1 Respectful Behavior:
We strive to maintain a welcoming and professional environment. Any form of disrespectful, abusive, or inappropriate behavior toward staff or other clients will not be tolerated and may result in the termination of your service without refund.
8.2 Personal Belongings:
Please keep your personal belongings with you at all times. Betsy Hair Touch Salon is not responsible for lost, stolen, or damaged items.
9.1 Eligibility:
Our loyalty program is available to all clients who book and pay for services at the salon.
9.2 Points Accumulation:
Points are earned based on the total amount spent on services and products. Details of the points system will be provided upon enrollment.
9.3 Redemption:
Points can be redeemed for discounts, free services, or products, as outlined in the program terms.
9.4 Expiration:
Points may expire after a certain period of inactivity. Please check the program terms for details.
10.1 Updates:
We reserve the right to update or modify these terms and policies at any time. Any changes will be posted on our website and will take effect immediately.
10.2 Notification:
Clients will be notified of significant changes via email or SMS. Continued use of our services after such changes constitutes acceptance of the updated terms.
If you have any questions or concerns regarding these terms and policies, please contact us at:
Betsy Hair Touch Salon
Email: info@betsyhairtouch.com
Phone: +1 229 405 0815
Address: 1Crosspoint Plaza Shopping center,2011 W. Spring Creek Parkway , Suite 200, Plano, Texas 75023
Thank you for choosing Betsy Hair Touch Salon. We look forward to serving you and helping you achieve your hair goals!
By booking an appointment, you acknowledge that you have read, understood, and agreed to these terms and policies.
Cutz and Dreadlocks services will not be available on April 11 and 12. Other services remain available. We appreciate your understanding.